Privacy policy

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Privacy Policy for MyMagnetMemory

Last Updated: November 2, 2025

MyMagnetMemory (the "Services") is powered by Shopify and is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we share it when you visit our website or make a purchase.

By using and accessing our Services, you agree to the collection and use of your information as described in this policy.

1. The Information We Collect

When we talk about "personal information," we mean data that can identify you. We collect this data from three main sources: directly from you (when you order), automatically (when you browse), and from the content you provide (your photos).

1.1 Information You Give Us (Order & Account Data)

This is the information you provide when you purchase a product or set up an account:

  • Contact Details: Your name, email address, phone number, billing address, and shipping address.

  • Financial Information: Details necessary to process your payment (e.g., credit card numbers, payment confirmations).

  • Account Details: Your username, password, preferences, and settings.

  • Transaction Information: Details about the items you view, put in your basket, and purchase.

  • Communications: Records of your support enquiries and other correspondence with us.

1.2 Your Submitted Content (Magnet Photos)

This includes the digital images you upload to us for the purpose of printing and creating your custom magnets.

1.3 Automated Information (Device Data)

As you browse our website, we automatically collect data about your device and activity:

  • Device Details: Your IP address, web browser, time zone, and unique identifiers.

  • Usage Data: Which pages or products you viewed and how you interacted with the site.

  • Tracking Technologies: We use technologies like Cookies, Log Files, Web Beacons, Tags, and Pixels to collect this information.

2. How We Use Your Personal Information

We use your data primarily to run our business, provide you with excellent service, and market our products.

Fulfiling Your Orders

We use your Order and Financial data to:

  • Fulfil your purchase (process payment, create your magnets, and arrange shipping).

  • Manage your account and process returns or exchanges.

  • Communicate with you regarding your order status and provide support.

Marketing and Advertising

We use your data (excluding Submitted Content with faces) to:

  • Send you marketing and promotional emails about our products (which you can opt out of).

  • Show you online advertisements based on your browsing activity.

2.1 Rules on Using Your Magnet Photos for Marketing

By submitting photographs to create personalised magnets, you grant MyMagnetMemory a non-exclusive, royalty-free, and perpetual licence to use the final magnet images (the product itself) for our own promotional and marketing purposes, including:

  • Featuring the magnet products on social media (Instagram, TikTok, YouTube Shorts).

  • Using the images in website advertisements and email campaigns.

Crucial Privacy Guarantee: We will not feature the face of any individual from your Submitted Content for marketing purposes unless we contact you separately after your purchase to obtain explicit written consent for that specific use.

Opt-Out: If you do not want your magnet products to be used for general marketing (e.g., product quality showcases), you MUST notify us via email at mymagnetmemoryuk@gmail.com immediately after placing your order.

Security and Improvement

We use Device Data to help detect and prevent potential risk or fraud (like your IP address) and to generally improve and optimise our website.

3. Sharing Your Information

We share your personal information with third parties to help us run our service, as described below:

Who We Share With

Why We Share

Shopify

They host and power our store and process data related to your access and use of our Services.

Service Providers

Vendors who help us fulfil orders, process payments, analyse data, provide customer support, and arrange shipping.

Marketing Partners

Business partners who help us run targeted advertising campaigns.

Legal/Regulatory

If required to comply with law, respond to a subpoena, or protect our rights.

 

Relationship with Shopify: We use certain Shopify enhanced features that rely on data from your interactions with our store and other Shopify merchants. Shopify is responsible for the processing of your personal information related to these features. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy.

4. Your Rights and Choices

Depending on where you live, you may have the right to exercise the following rights regarding your personal information:

  • Right to Access / Know: Request a copy of the personal information we hold about you.

  • Right to Delete: Request that we delete personal information we maintain about you.

  • Right to Correct: Request that we correct inaccurate personal information.

  • Managing Communications: You can opt out of promotional emails using the unsubscribe link in our emails.

For UK and European Economic Area Residents: You may also have the right to object to or restrict our processing of your personal information and the right to withdraw your consent where we rely on it.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

5. Other Important Details

Children's Data

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information about minors.

Do Not Track

We do not change our data collection and use practices when we see a Do Not Track signal from your browser.

Security and International Transfers

We transfer, store, and process your personal information outside of the country you live in. If we transfer data out of the UK or EEA, we rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses.

6. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us by email:

mymagnetmemoryuk@gmail.com

For the purpose of applicable data protection laws, we are the data controller of your personal information.